Emergency IT Support — Anytime You Need Us
When technology fails, every second counts. Whether it’s a critical system outage, a server crash, or a security breach, Lonze com is here to respond — fast. We understand that IT emergencies don’t follow a 9-to-5 schedule, which is why our expert support team is available 24 hours a day, 7 days a week, 365 days a year.

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Rapid Response, Real Results
We pride ourselves on our speed and reliability. Our average response time for emergency requests is under 15 minutes, ensuring that your issue is acknowledged and addressed without delay. From the moment you reach out, we mobilise the right resources to get your systems back online and your team back to work.

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What Qualifies as an Emergency?

• Complete server or network failure

• Inaccessible cloud or ERP systems

• Data loss or corruption

• Security breaches or ransomware attacks

• Critical application downtime

• Hardware failure impacting business operations

 

How to Reach Us in an Emergency
📧 Email: info@lcom.com.au
📞 Phone: 1800 805 101 (Available 24/7)

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When contacting us, please include:

• A brief description of the issue

• Your business name and contact details

• Any recent changes or events that may be related

• The urgency level and impact on your operations

 

What Happens Next?
Once we receive your message, our on-call support engineer will review the issue and contact you directly. We’ll begin diagnostics immediately and work with you to resolve the problem — whether remotely or on-site, depending on the severity.