A Rapid Recovery: How LCOM Rebuilt an Entire iScala Environment After a Ransomware Attack

When one of our iScala customers was struck by a severe ransomware attack, their entire operation came to an abrupt halt. Users were suddenly unable to process any data, core business functions were frozen, and the organization faced the difficult decision of how to respond.

Rather than paying the ransom, the customer chose the safer and more responsible path: a full rebuild of their iScala environment. Their IT department immediately began resetting all client PCs, clearing out compromised systems and preparing for a clean start.

At the same time, the LCOM team mobilized.

Within minutes, our engineers were coordinating the recovery plan. Within hours, they were building a completely new iScala environment from the ground up. Fresh servers, clean configurations, secure integrations — everything rebuilt with precision and urgency.

In just 24 hours, LCOM delivered a brand‑new, fully functional iScala environment paired with a clean database. Once the customer’s IT team completed the workstation resets, iScala was brought back online.

Total downtime: only 36 hours.

What could have been a prolonged operational disaster became a tightly managed recovery, thanks to decisive action from the customer and rapid execution from LCOM’s specialists.

This incident highlights a simple truth: with the right team, even the toughest setbacks can be turned around quickly and safely.